Privacy Policy
Effective October 9, 2026. How Flood Rewind handles information from this website, our evaluation form and calls.
Who we are
Flood Rewind is a locally owned reconstruction company based in Overland Park, serving the Kansas City area. Flood Rewind is operated by Quality Restoration Services LLC. In this policy, “we,” “us” and “our” mean Flood Rewind and Quality Restoration Services LLC.
It covers this website, our evaluation request forms and calls to our business.
Flood Rewind
Quality Restoration Services LLC
15275 Metcalf Ave
Overland Park, KS 66223
Phone: (913) 732-7220
Email: hello@floodrewind.com
Information we collect
Information you send through our form
When you use our “Get a Free Evaluation” form, we receive:
- Your name
- Your phone number
- Your email address
- The address of the property that needs reconstruction
- What needs rebuilding (if you choose an option)
- Any additional details you type in (optional)
- The page of our website you sent the form from
The form is handled by Netlify, the company that hosts our website. Netlify also records basic technical details with each form entry, such as your IP address and browser type, and screens entries for spam. The form includes a hidden field that people never see; it helps filter out automated spam.
Information from calls
When you call us, we see the number you’re calling from, and you may tell us things like your name, your address and what needs rebuilding so we can help and schedule a free evaluation. If you ask us to help with an insurance claim, you may also share details such as your insurance company, claim number and adjuster’s contact information.
Information collected automatically
Netlify automatically receives standard information whenever a browser requests a page, such as the IP address, browser type, the page requested, the referring page and the date and time. This is used to deliver the site, keep it secure and fix problems. We don’t use these logs to identify individual visitors.
Most of this site does not load Google Analytics or Google Ads tags. Our advertising landing pages (addresses that start with /lp/) and their thank-you pages do. They use Google Analytics to count visits and Google Ads to measure whether someone who clicked one of our ads called us or sent the form. Google receives standard technical information from those pages, such as your IP address, browser type and the pages you view, and may set cookies, under Google’s Privacy Policy.
How we use information
We use the information described above to:
- Call you back and respond to your evaluation request
- Schedule and carry out evaluations and the reconstruction work you ask us to do
- Help document your rebuild for your insurance claim, when you ask us to
- Keep the site and form working properly and filter out spam
How we share information
We share information only in these situations:
- Service providers. Companies that help us run this website, mainly Netlify (website hosting and our forms), and Google on our /lp/ advertising pages. They process information for us as described in this policy and under their own privacy policies.
- Your insurance company or adjuster. Only when you ask us to help with your claim. In that case we may share information about you, your home and the rebuild, along with repair scopes and other job records.
- Legal requirements. If we believe we are required to by law, such as in response to a subpoena or court order.
We don’t sell your personal information.
Cookies and your choices
Cookies are small files a website stores in your browser. Apart from the Google tags on our /lp/ advertising pages described above, this site doesn’t set cookies for analytics or advertising. Your browser may still store normal technical data used to load pages from Netlify.
Most browsers let you block or delete cookies in their settings. Blocking cookies won’t stop you from reading the site, calling us or using the form.
How long we keep information
We keep form entries and information from calls for as long as we reasonably need them to respond to you, do the work you ask for and keep normal business records, such as job, billing and insurance documentation, or to meet legal requirements. Netlify keeps log data according to its own retention settings and policies.
How we protect information
We take reasonable steps to protect the information we collect, and we rely on established providers to host the site and handle form data. Still, no website, internet connection or storage system is completely secure, so we can’t promise that information will never be accessed or disclosed without permission. Please don’t include sensitive information, such as financial account numbers, in the form.
Children
This website is for homeowners and is not directed at children under 13. We don’t knowingly collect personal information from children under 13.
Changes to this policy
We may update this policy from time to time. When we do, we’ll change the effective date at the top of this page. Continued use of the site after a change means you accept the updated policy.
How to contact us
Questions about this policy or the information we hold about you:
Flood Rewind
Quality Restoration Services LLC
15275 Metcalf Ave
Overland Park, KS 66223
Phone: (913) 732-7220
Email: hello@floodrewind.com